UK Jobs

IT, Telecom

IT Consulting Engineer

London | ~£40K/year, negotiable | Ref. VAC13917

The role is to carry out a variety of technical and coordination tasks to meet customers’ requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work).


Job description:

  • Hands on PC and mobile support, Network and PC implementation and optimization.
  • Project management and service delivery schedule management of several key customer projects.
  • Implementation and support of on-premises and cloud-base services and product.
  • Liaising within customer’s internal teams, including headquarter in Japan, to deliver projects and sort troubles and issues.
  • Understanding and planning design details of customer’s Network and PCs.
  • Network/PC/Desktop Security element configuration including day-to-day service delivery.
  • Migration planning and execution. Support PC and Call Centre system (incl DC server).
  • Proof of concept testing and acceptance testing. Vendor negotiation and control.
  • Development and implementation for new features and services. Establish and cease PC/Desktop Security systems.
  • Careful consideration to ensure profitable systems and implementation.
  • 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact.
  • Support desk system queuing management. Temporary or long-term customer support at their office, if required.
  • Maintain secure operations and keep the environment tidy.
  • Documented approach for implementation and modification.
  • Periodical status report to line manager. Cover early shifts as a part of team Rota. Ad hoc requests from your line manager.



  • Wide knowledge and proficiency in PC software like Microsoft 10 and later, Office/Mailer and Antivirus products.
  • General knowledge and experience in PC Hardware, router, switches, and firewalls – especially Cisco and Palo Alto products.
  • Strong project management and communications skills.
  • Strong skills and on cloud-based services and migrating on-premises services to cloud.
  • Any certification related to PCs, server, network, cloud, cybersecurity, and ITIL is an asset.
  • Excellent written and verbal communication skills in English
  • Japanese language is hugely advantage but not essential
  • Ability to investigate and source answers to various email and telephony enquiries about technical issues.
  • Proven customer service experience
  • Strong time management/multi-tasking & organizational skills.
  • Strong work ethics.
  • Accurate, organized and eye for detail; reliable time keeping and attendance.
  • Cheerful, outgoing, and positive disposition.
  • Solid administration background & a keenness to get involved & support all customer service areas in EMEA.



  • Salary – up to £40,000 per annum, depending on experience
  • Location – London
  • Other competitive benefits available