Outside UK Jobs

IT Support Engineer, Germany

Germany | €44-52K/Year | Ref. VAC20258

We’re currently recruiting Japanese speaking IT Support Engineers in Germany.


Job Description

  • IT Support Engineer in permanent employment with a Japanese IT service provider
  • 1st  / 2nd  / 3rd line support for a Japanese business customer in Frankfurt (approx. 60 employees)
  • Regular onsite support (currently planned: 2 times a week)
  • Administration and maintenance of our customer’s complete IT environment including network and server
  • Regular system checks and maintenance (onsite and remote)
  • Setting up and delivering new devices (PCs, servers, mobile devices, network and security devices, etc.)
  • PC roll-outs
  • Remote support and onsite support for multiple other customers
  • Collaboration in projects
  • Coordination and implementation of projects, roll-outs, etc.
  • Ensure fast response times and high quality in the support/help desk
  • Create and update documentation
  • Reporting internally and externally
  • Instructing and coordinating other technicians
  • Work either in the home office or on site at the customer’s premises



  • Very good technical expertise and experience, especially in the areas of Windows clients and servers in the business environment
  • Very good expertise and experience in the areas of network and more generally in the field of office IT
  • At least 3 years of professional experience in IT Support / Helpdesk
  • Ideally work experience with an IT service provider
  • Experience with IT and ideally also with Enterprise IT
  • Very reliable and well organised
  • Flexibility in relation to new tasks
  • Very good, serious and safe appearance in the business environment
  • Very good communication skills and organisational talent
  • Good English (approx. 50% of communication in English)