London | Up to 28K/Year | Ref. VAC 14018
Our Client, an international IT/Telecom service providers throughout the world, is currently recruiting a Japanese speaking IT Administrator to join their professional and friendly team.
The job holder is to carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work). All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience.
Job description
- Manage administration tasks and business flows (invoicing, purchasing, etc.) related to IT services.
- Client PC, security element configuration including day-to-day service delivery and User Support.
- PC implementation support work and support for IT engineer
- Support and maintain IT asset and user management, Support presentation and event for IT relating Administration
- Careful consideration to ensure profitable systems and implementation. Vendor negotiation and control
- Vendor negotiation and control. Meeting arrange
- 1st level troubleshooting with customers and assist them as their escalation point of contact
- Maintain secure operations and keep the environment tidy
- Periodical status report to line manager. Business Trip (*agreed on customer side and the company side for safety) and Ad hoc requests from your line manager or team members
- Task and time management for each task and reporting to member and line manager. Understand basic security policy
Requirements:
- Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Office/Mailer and Antivirus
- General knowledge and experience in PC Hardware Microsoft 365.
- Excellent written and verbal communication skill in Japanese and English (speaking, reading, writing)
- Ability to investigate and source answers to various email and telephony enquiries about technical issues Proven customer service experience
- Strong time management/multi tasking & organisational skills, Strong work ethic Accurate, organised and eye for detail
- Reliable time keeping and attendance
- Purchase order processing, Web application for account, busienss.
- Solid administration background & a keenness to get involved & support all customer service areas in EMEA
- Web contents management
- ISMS policy, Japanese & English document skill for planning, preparation for presentation
Conditions:
- Salary – Up to £28,000 per annum
- Location – City
- Working hour – Monday to Friday, 35 hours per week
- Other competitive benefits such as travel expense (within London), pension, medical plan available
