UK Jobs

Travel, Service, Entertainment

Passenger Service Agent (Full-time/Permanent)

Heathrow Airport | £20-23K/Year | Ref. VAC13543

We’re currently recruiting Passenger Service Agent to join this internationally renowned travel/Airline company.

This is a great opportunity those who would like to work for airline/travel industry and gain further experience within international environment.

 

Responsibilities:

  • Give passengers a warm welcome and a positive experience
  • As knowledge and experience develops all aspects of Passenger service duties will be required for both arrival and departure flight handling, including;
  • Check-in passengers ensuring security compliance and document checks are carried our accurately
  • Ticket Desk, collect money, book and amend itineraries and handle general ticket enquiries
  • Special service, arrange meet and greet for VIP’s
  • Departure Flight preparation, seat planning
  • Arrival flight preparation and departure gate reconciliation  handling
  • Lost and found enquiries
  • Other general tasks when required

 

Requirements:

  • Excellent customer service and communication skills and approachable and friendly but professional way
  • PC skill (MS Word and Excel)
  • Native level of English
  • Other languages (such as European, Japanese) are advantage but not essential
  • Flexible and positive attitude

 

Conditions:

  • Location: Heathrow Airport
  • Salary: approx. £20-23K (Basic £18K+shift allowance)
  • Working hour: shift rotation (e.g. 11:00 – 20:00, 4days on, 2days off, etc. Earliest possible shift is 5am)
  • Benefits: competitive benefits are available