UK Jobs

IT, Telecom

Helpdesk Engineer(Japanese speaking)

London | up to £28,000 per p.a. | Ref. VAC 13673

We’re currently recruiting for a Japanese speaking Helpdesk Engineer, starting as a 1 year contract basis.
Our client is an internationally operating IT/Telecommunication company with their head quarter in Japan.

The role is to carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work). All tasks must be delivered in a professional and timely manner to ensure customer satisfaction.

Job Description:

  • 1st level troubleshooting with customers and assist them as their escalation point of contact.
  • Network/PC/Desktop Security element configuration including day-to-day service delivery.
  • Network and PC implementation and optimisation.
  • Migration planning and execution.
  • Support PC and Call Centre system (incl DC server).
  • Proof of concept testing and acceptance testing.
  • Development and implementation for new features and services.
  • Vendor negotiation and control.
  • Project and service delivery schedule management.
  • Ad hoc requests from your line manager

Requirements:

  • Wide knowledge and proficiency in PC software like Microsoft WIN 7/8/10, Office/Mailer, Microsoft 365 and Antivirus
  • General knowledge and experience in PC Hardware, Cisco Switch/Router and Juniper Products
  • Excellent written and verbal communication skill in English and Japanese (Japanese is Mandatory. Required native level for talking and writing).
  • Ability to investigate and source answers to various email and telephony enquiries about technical issues
  • Proven customer service experience Strong time management/multi tasking & organisational skills
  • Strong work ethic
  • Accurate, organised and eye for detail
  • Reliable time keeping and attendance
  • Solid administration background & a keenness to get involved & support all customer service areas in EMEA
  • Excellent written and verbal communication skill in Japanese and English

Conditions:

  • Salary: up to £28,000 per annum, depending on experience
  • Travel expense will be paid within London Zone
  • Other benefits are available after appropriate period of service
  • Location: City