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Travel, Service, Entertainment

Japanese speaking Hotel Manager, Wiltshire

South West England | £34K~ | Ref. VAC-13161

An AA-recognised classic Country Manor House (with a modern twist) is looking to recruit an experienced Japanese speaking Hotel Manager.

Good written and verbal skills in Japanese or customer service industry/hospitality experience in Japan preferred

The hotel manager is responsible for the day-to-day management of a hotel and its staff. The role has commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.

  • planning and organising accommodation, catering and other hotel services;
  • promoting and marketing the business;
  • managing budgets and financial plans as well as controlling expenditure;
  • maintaining statistical and financial records;
  • setting and achieving sales and profit targets;
  • analysing sales figures and devising marketing and revenue management strategies;
  • recruiting, training and monitoring staff;
  • planning work schedules for individuals and teams;
  • dealing with customer complaints and comments;
  • addressing problems and troubleshooting;
  • ensuring events and conferences run smoothly;
  • supervising maintenance, supplies, renovations and furnishings;
  • dealing with contractors and suppliers;
  • ensuring security is effective;
  • carrying out inspections of property and services;
  • ensuring compliance with licensing laws, health and safety and other statutory regulations.