West London | £20-27K/Year, depending on experience | Ref. VAC13371
We’re currently looking for a Japanese speaking Passenger Service agent, working at Heathrow Airport.
Responsibilities:
- Give passengers a warm welcome and a positive experience as you will often be the first or last person that passengers meet when they start or complete their journey
- Carry out Passenger Service duties for both arrival and departure flight handling, including
- Check-In passengers ensuring security compliance and document checks are carried out accurately
- Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquiries
- Special Services, arrange meet and greet for VIP’s
- Departure Flight preparation, seat planning
- Arrival Flight preparation and Departure Gate reconciliation Handling
- Host and supervise check-in facility & Staff
- Flight Management
- Monitor flight status to take necessary action including connection flights
- Lost & Found enquires, Baggage Services
- General Office housekeeping and tasks
Requirements:
- Fluent in English and Japanese; writing, reading and speaking
- Having a step forward approach to customer service, to greet, help and reassure passengers to the highest level while handling any pertaining questions related to flight handling
- Computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard
Conditions:
- Location – Heathrow Airport
- Working schedule – working on Shift including weekend/bank holidays, 37.5 hours per week. Early morning and later evening (till 7 or 8 pm) when required
- Salary – £20-27K/year (inc. shift allowance), depending on experience
- Competitive benefits are available
