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Customer Service, RetailTravel, Service, Entertainment

Passenger Service Agent, Heathrow Airport (Japanese speaking)

West London | £20-27K/Year, depending on experience | Ref. VAC13371

We’re currently looking for a Japanese speaking Passenger Service agent, working at Heathrow Airport.


  • Give passengers a warm welcome and a positive experience as you will often be the first or last person that passengers meet when they start or complete their journey
  • Carry out Passenger Service duties for both arrival and departure flight handling, including
  • Check-In passengers ensuring security compliance and document checks are carried out accurately
  • Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquiries
  • Special Services, arrange meet and greet for VIP’s
  • Departure Flight preparation, seat planning
  • Arrival Flight preparation and Departure Gate reconciliation Handling
  • Host and supervise check-in facility & Staff
  • Flight Management
  • Monitor flight status to take necessary action including connection flights
  • Lost & Found enquires, Baggage Services
  • General Office housekeeping and tasks



  • Fluent in English and Japanese; writing, reading and speaking
  • Having a step forward approach to customer service, to greet, help and reassure passengers to the highest level while handling any pertaining questions related to flight handling
  • Computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard



  • Location – Heathrow Airport
  • Working schedule – working on Shift including weekend/bank holidays, 37.5 hours per week. Early morning and later evening (till 7 or 8 pm) when required
  • Salary – £20-27K/year (inc. shift allowance), depending on experience
  • Competitive benefits are available