UK Jobs

IT, Telecom

Senior unified Collaboration Engineer

London | up to £67K/Year | Ref. VAC13453

Excellent opportunity for those who have solid experience in network and server infrastructure, particularly with CCNP (preferably collaboration) certificate.

 

Our client is a well-established global IT/Telecom company with their head quarter in Japan.

This role requires Business level of Japanese language ability (oral as well as writing/reading) due to the nature of the role.

For this role, our client is considering visa sponsorship for the right candidate, so applicants from abroad are also welcomed.

 

Responsibilities:

  • Receive and handle a variety of customer fault calls from their support teams, as well as directly from customers or other technical divisions
  • Contact and co-ordinate 3rd party suppliers or other internal resources to help achieve trouble resolution.
  • Notifying the managers of any issues which require escalation including but not limited to customer complaints, customer requirements and new business opportunities. Produce ad-hoc reports regarding customer issues.
  • Visit customer premises with 3rd party vendors as and when required for project or maintenance contract work.
  • Attend customer meetings for projects or maintenance contract work.
  • Maintain relevant customer maintenance documentation on file server.
  • Work on site at customer premises as an integral part of their team from time to time.
  • Work within the Solution Division 24 hour maintenance rota.
  • Travel to other branches and customer offices throughout Europe for business purposes as and when required
  • Provide technical support, create designs and proposals for Solutions Division’s customers.
  • Ad hoc requests from your line manager

 

Requirements:

  • Knowledge and proficiency in maintenance and installation of network and server infrastructure.
  • Ability to create high standard technical documentation, including High Level and Low Level Design Docs.
  • Proven customer service and facing experience, at all customer levels.
  • Flexible approach, able to work outside of normal working hours when requested.
  • Strong time management/multitasking & organisational skills.
  • Excellent communication skills.
  • Business level of Japanese Language skills are essential.
  • Reliable time keeping and attendance.
  • At least a valid CCNP (Collaboration) certification.
  • A valid CCIE certifications, ideally in Collaboration.
  • Significant experience in implementing and troubleshooting network throughout OSI 7 layers.
  • Significant experience in customer-facing network and security consultation.
  • An experience in designing and troubleshooting Cisco Nexus products (9000, 7000, 5000) with OTV.

 

Conditions:

  • Salary:                   Up to 67K/p.a., depending on experience and knowledge
  • Location:              London
  • Other benefits:     Excellent benefits are available including travel expense, Private medical, pension scheme